SEHSCT - Primary Health care Feedback Questionnaire 2026 - Lakewood

Overview

Over the past year, the PHC team has made strong progress in addressing the key themes identified in last year’s survey, with a continued focus on supporting young people, strengthening collaboration with staff, and improving coordination with external health partners.

Key Achievements:

• Therapeutic Relationships: Increased presence within the home to build meaningful relationships and provide individualised health promotion to young people.
• Support for Floor Staff: Improved daily communication, alongside weekly medication audits and monthly care plan reviews to strengthen safe practice.
• GP and Pharmacy Liaison: Established a weekly GP MDT, ensuring all young people are seen within 7 days of admission. PHC now leads on prescription ordering, follow‑up, and collection when possible.
• Visibility and Responsiveness: Attendance at MDTs when invited, improved follow‑up of health concerns, and flexible support in response to the centre’s changing needs.

Why your views matter

Priorities for the Year Ahead:

• Finalise and implement the new Medicines Management Policy, with staff training and competency assessments.
• Deliver in‑house BLS training, including naloxone administration.
• Develop a withdrawal‑management clinical pathway and strengthen support around substance misuse.
• Continue advocating for expanded PHC service hours in recognition of current Monday–Friday limitations.
• Review of Household Remedies.

Thank you for your ongoing support and collaboration. Your feedback is essential in helping the PHC team continue to improve—please take a moment to complete the short survey provided.