Privacy Policy

We (NI Direct) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • NI Direct is the data controller.
  • Delib is the data processor.

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of NI Direct.

Your Privacy

Digital Shared Services (DSS) is a Directorate within Enterprise Shared Services (ESS) in the Department of Finance. It is headed by the Director of Digital Shared Services and the Head of Profession for ICT, Caron Alexander.

The directorate is responsible for the provision of IT infrastructure services for the NI Civil Service and some wider public sector organisations, responsibility for the NI Government citizen portal (including the nidirect contact centre services) and delivering the NI Digital Transformation Programme.

We (DSS) provide this online consultation platform for NICS Departments, Arms Length Bodies and Non-Departmental Public Bodies to design and publish online consultations and as such the Departments, Arms Length Bodies and Non-Departmental Public Bodies are also data controllers and data processors.

Delib the company which develops and maintains the Citizen Space service is a data processor and UK Rackspace which hosts the platform is a sub-processor.

To enable NICS Departments, Arms Length Bodies and Non-Departmental Public Bodies to utilise the platform to develop online consulations/surveys we use individual’s personal data to create a secure account, in which case DSS is a data processor. DSS conducts a user audit twice a year to see if users still require access and users can ask for their account to be deleted at any time. In both cases the accounts and associated user data will be deleted.

Purpose of processing

The platform enables NICS staff to design build and publish online consultations which citizens can then respond to online via their browser. This data is collected for the purpose of informing the policy development process and to improve services.

Types of personal data and special categories of personal data
The types of personal data and special categories of personal will be determined by the consultation owner seeking advice and guidance from the Department’s or organisation’s Data Protection Officer or Departmental Information Manager on a per survey/consultation basis. In any case the consultation owner will state what data is being collected, how it will be processed and who, if anyone it will be shared with, and how long it will be kept.

Lawful basis for Processing

The lawful basis for processing is Public Task, and where a Department or organisation may wish to use the data you have submitted for a purpose other than this, for instance follow up contact, the Department will insert a consent question before the survey/consultation begins so you can explicitly choose to opt in or out.