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PBNI Counselling Evaluation Counsellor Survey 2026
Page 1 of 8
Closes
30 Sep 2026
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Section 1: Referral Process
1. Please give feedback of your experience of the referral process
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I receive sufficient information with referrals to enable me to assess suitability and prepare for work with clients.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
The referral process is clear and easy to navigate.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Referrals are allocated in a timely manner.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Communication regarding referrals is prompt and effective.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I understand the criteria used for referrals to the counselling service.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
The referrals received are relevant to the addiction counselling services available.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
I know who to contact if I have questions about a referral.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
Overall, I am satisfied with the referral process.
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
2. What works well within the current referral process?
What works well within the current referral process?
3. What improvements would you suggest to the referral process?
What improvements would you suggest to the referral process?
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