PBNI Counselling Evaluation Staff Survey 2026

1. Overall, how satisfied are you with the referral process for PBNI counselling services?

2. Overall, how satisfied are you with the criteria for referrals to the counselling service, namely, to provide addictions counselling in place of the former Rapid Response Addictions Service?

Please provide more detail about your reasons for this.

3. Thinking about the impact of the counselling service on your service users who completed counselling, please provide feedback on their reported experience of this service

Please provide additional feedback from your service users on the provision of counselling.

4. Thinking of your service users who completed counselling services, have you observed improvements in any of the following areas

5. Thinking about those service users who were referred for counselling services but did not attend sessions or who did not complete their counselling please indicate the main reason/s for non-completion.

Service user not accepted onto counselling Continued use of drugs/alcohol Not ready to engage in counselling Other de-stabilizing factors eg. Homelessness/ mental health Service user tried the service and chose not to continue Counsellor terminated the sessions. Enforcement action Other (please specify)

Service evaluation