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PBNI Counselling Evaluation Service User Survey 2026
Page 1 of 5
Closes
31 Mar 2027
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Service evaluation
1. Overall, how satisfied are you with the counselling process?
1 (Very dissatisfied)
2
3
4
5
6
7
8
9
10 (Very satisfied)
Overall satisfaction
1 (Very dissatisfied)
2
3
4
5
6
7
8
9
10 (Very satisfied)
2. Please provide feedback on the following aspects of your counselling
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
I felt comfortable during my counselling sessions
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
My counsellor listened to me
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
My counsellor understood me
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The sessions helped me work towards my goals
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The strategies and techniques discussed were useful for my situation
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
I am better equipped to cope with challenges after these sessions
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
My emotional well-being has improved compared to before counselling
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The dates and times of sessions were convenient for me
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The location of sessions was convenient for me
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The frequency of sessions was appropriate for my needs
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
The length of sessions was appropriate for my needs
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
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