Legal Services Agency - Stakeholder Communications - Page 1 of 3 - NI Direct

1. Please note this survey is anonymous. We would like to understand what type of stakeholder you are. Please identify which of the following best describes you/your relationship with the Legal Services Agency Northern Ireland.

(Required) Solicitor Barrister Legal Secretary Paralegal Trainee Solicitor Trainee Barrister Other, please specify

2. Which of the following sources on the Department of Justice website do you use to stay informed about Legal Aid?

(Required) LSA Key Messages LSA Circulars LAMS Supplier Manual LSA Videos LSA Guidance DoJ Guidance LSA Legislation LSA How to... Sessions Other, please specify.

Please specify which other sources you use.

3. How frequently do you check for news and updates regarding Legal Aid?

(Required) Daily Weekly Bi-weekly Monthly Rarely

4. Please rate how useful you find the following communications?

(Required)

5. What information do you generally access on the Legal Aid | Department of Justice (justice-ni.gov.uk) website? (Please check all that apply)

(Required) Legal aid circulars Key messages for legal practitioners Legal aid legislation and guidance LSANI board minutes LSA operational performance Other, please specify.

Please detail what other information you access on justice-ni.gov.uk

6. In your opinion, are you able to easily navigate the Department of Justice website to find the information you need?

(Required) Yes, the Department of Justice website is easy to use and navigate. Yes, but the Department of Justice website has room for improvement, please explain below. No, the website is difficult to use, please explain below.

Please explain.

7. How would you like to receive information about Legal Aid?

(Required) Monthly communication detailing any changes to guidance/process Virtual training In-person training Other, please specify.

Please specify other way you would like to receive information about Legal Aid.

8. Have you attended one of LSA’s virtual training sessions, if not, would you attend future sessions?

(Required) Yes, and I would attend another virtual training session. Yes, and I would not attend another virtual training session. No, but I would attend in the future. No and I am not interested in attending a virtual training session.

9. What areas of Legal Aid would you like to know more about? (Please check all that apply)

(Required) Navigating LAMS. Account Administrator Role – How LAMS can help you manage your business. Applicant Financial Eligibility (Means) Test. Making an application for legal aid. What to do if you disagree with our decision. Preparing and submitting a request for payment. Practitioner File Review. Fraud & Error work programme. Others, please specify.

Please specify any other areas in Legal Aid that are of interest.

10. In the last 18 months have you reached out to LSA for support to submit an application or payment request?

(Required) Yes, and this was helpful. Yes, but we did not receive the help needed. No, I did not know this was possible. No, this was not needed.

Please provide further information, if applicable.

Legal Services Agency - Stakeholder Communications

Please answer all questions