Finance support Escalation Referral V2

Closes 22 Nov 2023

Opened 23 Nov 2021


Welcome to the Finance Support Escalation Referral service.  This facility is for the use of the Advice Sector, Public Representatives, Housing Associations and Voluntary Groups acting on behalf of people in Northern Ireland only.

Please use the referral form to tell us about the person who needs help from Finance Support.  This escalation referral can be used for the following provisions:

  • Discretionary Support applications for living expenses or items
  • Universal Credit Contingency Fund
  • Short Term Benefit Advances
  • COVID-19 grants
  • Budgeting Loans
  • Sure Start Maternity Grants

When you submit your referral Finance Support staff will endeavour to contact the person referred within two working days.

If you encounter any issues with the referral service please contact David McMahon on 028 9444 1016 or Denise Devlin on 028 8773 5028 for Discretionary Support queries and Ginny O'Neill on 028 9253 6067 or Fiona O'Connor on 028 9253 6060 for Social Fund queries.

Why your views matter

Finance Support wishes to provide a secure facility to enable those assisting people in Northern Ireland to escalate claims to Finance Support.

Make your referral here


  • Voluntary and Community Sector


  • Consultation