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Maintenance Staff Training Needs Assessment
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Closes
31 Aug 2025
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Maintenance Staff Training Needs Assessment
1. What is your current role?
(Required)
Area Maintenance Manager
Maintenance Officer
2. What Region do you currently work in?
(Required)
Belfast Region
North Region
South Region
3. Please indicate how confident you are in the following skills and knowledge.
(Required)
Very Confident
Confident
Not very confident
Not confident at all
Communication Skills
Very Confident
Confident
Not very confident
Not confident at all
Technical Knowledge
Very Confident
Confident
Not very confident
Not confident at all
Effective Team Working
Very Confident
Confident
Not very confident
Not confident at all
Strong Customer Focus
Very Confident
Confident
Not very confident
Not confident at all
Timely and Accurate Record Keeping
Very Confident
Confident
Not very confident
Not confident at all
4. Please indicate how confident you are in the following elements.
(Required)
Very Confident
Confident
Not very confident
Not confident at all
Contract Training
Very Confident
Confident
Not very confident
Not confident at all
Asbestos Awareness
Very Confident
Confident
Not very confident
Not confident at all
PLIC Training
Very Confident
Confident
Not very confident
Not confident at all
Damp and Mould
Very Confident
Confident
Not very confident
Not confident at all
IT – Mobile Inspector
Very Confident
Confident
Not very confident
Not confident at all
IT – Dashboards
Very Confident
Confident
Not very confident
Not confident at all
IT – Control Reports (Use & Action to Take)
Very Confident
Confident
Not very confident
Not confident at all
5. Please indicate how confident you are in the following knowledge and skills.
(Required)
Very Confident
Confident
Not very confident
Not confident at all
Understanding of Customer Vulnerabilities
Very Confident
Confident
Not very confident
Not confident at all
Contractor Relationships
Very Confident
Confident
Not very confident
Not confident at all
Records Management
Very Confident
Confident
Not very confident
Not confident at all
Customer Relationships
Very Confident
Confident
Not very confident
Not confident at all
Dealing with Complaints
Very Confident
Confident
Not very confident
Not confident at all
Dealing with Difficult Conversations
Very Confident
Confident
Not very confident
Not confident at all
Dealing with Difficult Situations
Very Confident
Confident
Not very confident
Not confident at all
6. Please indicate your level of understanding of the following elements.
(Required)
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Financial Controls
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Managing Public Money
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Standing Orders
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Tenant & Landlord Responsibilities
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Contract Documents
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Audit, Compliance & Governance
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Response Maintenance Manual
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Inspection & Appointment Process
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Specification of Works
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Issuing of Works
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Specialist Works
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Authorisation & Approval of Works
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
Roles and Responsibilities in Repairs Process
No Understanding
Basic Understanding
Good Level of Understanding
High Level of Understanding
7. How satisfied are you with the following?
(Required)
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
Support in your Role
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
Instructions you Receive
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
Advice Notes
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
General Information & how it Relates to your Role
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
Consultation on Chnages (to role/processes)
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
Organisational Staffing
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
8. Please identify at least one additional element that would help support you in your current role. e.g. specific training / innovative working / time management.
additionalelement
(Required)
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