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Pre Training Survey – CBE 2026 – Supporting Customers with Substance Use Issues
Page 1 of 3
Closes
6 Apr 2026
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Page 1
1. My current job role title:
(Required)
Work Coach
Work Coach Team Lead
First Contact Team Member
First Contact Team Manager
First Contact Team Lead
JBo Office Manager
Service Centre
Discretionary Support
Other, please specify:
Other
2. My office location:
Office
(Required)
-- Please Select --
Andersonstown Jobs & Benefits
Antrim Jobs & Benefits
Armagh Jobs & Benefits
Ballymena Jobs & Benefits
Ballymoney Jobs & Benefits
Ballynahinch Jobs & Benefits
Banbridge Jobs & Benefits
Bangor Jobs & Benefits
Belfast Regional Support Unit
Carrickfergus Jobs & Benefits
Central Regional Support Unit
Coleraine Jobs & Benefits
Cookstown Jobs & Benefits
Downpatrick Jobs & Benefits
Dungannon Jobs & Benefits
Enniskillen Jobs & Benefits
Falls Jobs & Benefits office contacts
Foyle Jobs & Benefits office contacts
Foyle Universal Credit Service Centre
Holywood Road Jobs & Benefits
Kilkeel Jobs & Benefits
Knockbreda Jobs & Benefits
Larne Jobs & Benefits
Limavady Jobs & Benefits
Lisburn Jobs & Benefits
Lisnagelvin Jobs & Benefits
Lurgan Jobs & Benefits
Magherafelt Jobs & Benefits
Newcastle Jobs & Benefits
Newry Jobs & Benefits
Newry Universal Credit Service Centre contacts
Newtownabbey Jobs & Benefits
Newtownards Jobs and Benefits
North Belfast Jobs & Benefits
Northern Regional Support Unit
Omagh Jobs & Benefits
Portadown Jobs & Benefits
Shaftesbury Square Jobs & Benefits
Shankill Jobs & Benefits
Southern Regional Support Unit
Strabane Jobs & Benefits
Universal Credit (Benefit Delivery & Mitigations)
Universal Credit Operational Control Centre
Other
If other, please specify
3. I have been in my current role for (time in post):
(Required)
Less than 6 months
Less than 2 years
More than 2 years
4. Today, I’m attending a:
(Required)
Face-to-face session
Virtual session
5. I currently have good knowledge and understanding of substance use and its impact on customers.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
6. I have good knowledge and understanding of practical strategies and techniques for engaging with customers facing substance use challenges.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
7. I am confident in my ability to support customers affected by substance use.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
8. I have good knowledge of support services available to customers with substance use challenges.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
9. I know how to access wellbeing support for myself after engaging with customers affected by substance use.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
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