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Post Training Survey – CBE 2026 – Supporting Customers with Substance Use Issues
Page 1 of 3
Closes
6 Apr 2026
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Page 1
1. My current job role title:
(Required)
Work Coach
Work Coach Team Lead
First Contact Team Member
First Contact Team Manager
First Contact Team Lead
JBo Office Manager
Service Centre
Discretionary Support
Other, please specify:
Other
2. My office location:
Office
(Required)
-- Please Select --
Andersonstown Jobs & Benefits
Antrim Jobs & Benefits
Armagh Jobs & Benefits
Ballymena Jobs & Benefits
Ballymoney Jobs & Benefits
Ballynahinch Jobs & Benefits
Banbridge Jobs & Benefits
Bangor Jobs & Benefits
Belfast Regional Support Unit
Carrickfergus Jobs & Benefits
Central Regional Support Unit
Coleraine Jobs & Benefits
Cookstown Jobs & Benefits
Downpatrick Jobs & Benefits
Dungannon Jobs & Benefits
Enniskillen Jobs & Benefits
Falls Jobs & Benefits office contacts
Foyle Jobs & Benefits office contacts
Foyle Universal Credit Service Centre
Holywood Road Jobs & Benefits
Kilkeel Jobs & Benefits
Knockbreda Jobs & Benefits
Larne Jobs & Benefits
Limavady Jobs & Benefits
Lisburn Jobs & Benefits
Lisnagelvin Jobs & Benefits
Lurgan Jobs & Benefits
Magherafelt Jobs & Benefits
Newcastle Jobs & Benefits
Newry Jobs & Benefits
Newry Universal Credit Service Centre contacts
Newtownabbey Jobs & Benefits
Newtownards Jobs and Benefits
North Belfast Jobs & Benefits
Northern Regional Support Unit
Omagh Jobs & Benefits
Portadown Jobs & Benefits
Shaftesbury Square Jobs & Benefits
Shankill Jobs & Benefits
Southern Regional Support Unit
Strabane Jobs & Benefits
Universal Credit (Benefit Delivery & Mitigations)
Universal Credit Operational Control Centre
Other
If other, please specify
3. I have been in my current role for (time in post):
(Required)
Less than 6 months
Less than 2 years
More than 2 years
4. Today, I’ve attended a:
(Required)
Face-to-face session
Virtual session
5. Following attendance at the event today. I have good knowledge and understanding of substance use and its impact on customers.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
6. I have good knowledge and understanding of practical strategies and techniques for engaging with customers facing substance use challenges.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
7. I am confident in my ability to support customers affected by substance use.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
8. I have good knowledge of support services available to customers with substance use challenges.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
9. I know how to access wellbeing support for myself after engaging with customers affected by substance use.
(Required)
Strongly Agree
Agree
Neither Agree nor Disagree
Disagree
Strongly Disagree
10. Which of the following topics would you like covered in future Capacity Building Events? (Select all that apply)
(Required)
Musculoskeletal Conditions
Gambling
Supporting LGBTQ+ Customers
Neurodiversity
If other, please specify:
Text box
11. Any additional comments on today’s event (including what WPS should do more or less of to make this training a good learning experience):
Any additional comments on today’s event (including what WPS should do more or less of to make this training a good learning experience):
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