Provider Survey: Supporting People - Strategic Needs Assessment

Closed 28 Aug 2020

Opened 3 Aug 2020


Who we are

Business Consultancy Services (BCS) is the principal source of internal consultancy services across the Northern Ireland Civil Service (NICS), its executive agencies and non-departmental public bodies (NDPBs). We provide an impartial and independent consultancy service and are uniquely based to support the NICS to shape, plan and deliver change that improves the delivery of public services.

What we are doing

We have been commissioned by the Northern Ireland Housing Executive (NIHE) to produce a Supporting People Strategic Needs Assessment. The focus of this research is understand service user housing support needs now and how these may change in the future.  

This is part of the research phase to identify needs. The analysis is based on two key components.

  • Data: Available data and information from across NIHE and statutory partners on the number of people who could benefit from a housing support service and the associated policies, strategies and needs.
  • Voice information: Get views and perspectives across the following areas; Service Users, Providers, NIHE and Statutory Partners.

This provider survey will support the voice information research and will provide an evidence base for the needs assessment to inform the Supporting People Strategy.

What we would like your views on

An important part of understanding the current and future needs is to engage with service users and providers. We want to capture the views of providers to support in the development of an evidence base in relation to housing support needs.  Specifically, we are seeking your input in relation to: how services align with needs; service mix; waiting lists and unmet demand; and what factors will impact future needs.

We appreciate this is a challenging time in the context of COVID; however, we would appreciate your views to support this research. We have put together a list of survey questions that will take approximately 20 minutes to complete. The survey has been structured into the following sections:

  • Needs: Q2-5
  • Services: Q6-9
  • Future needs: Q10-15

Please note, we have asked for one response per provider. We appreciate that many providers will have different responses depending on the type of services. As a result for some questions, we have asked for the responses at a Primary Client Group level.

There is an initial question, where we have asked for the name of your organisation that will be only be used by BCS for tracking purposes and will be not available to anyone outside of the BCS research team.

All responses will be aggregated and individual comments will be anonymised for reporting purposes, so no organisation is identified.  Survey responses will be held solely by BCS and will be disposed of in line with GDPR regulations upon the completion of the project. A short anonymised summary of key themes will be shared with respondents once analysed.

Thank you for taking the time to provide your views.


  • Business


  • Supporting People