Employment and Support Allowance Query Referral

Closes 27 Feb 2024

Opened 28 Feb 2022


Welcome to the Employment and Support Allowance Query Referral service.  This facility is for the use of the Advice Sector, Public Representatives, Housing Associations and Voluntary Groups acting on behalf of Employment and Support Allowance, Industrial Injuries Disablement Benefit and Maternity Allowance Benefit customers in Northern Ireland only.

Please use the referral form to tell us about the nature of the enquiry, the customer it refers to and contact details for yourself, in order for us to gather the information required and reply in a timely manner.

This query referral can be used for the following provisions:

  • Employment and Support Allowance
  • Industrial Injuries Benefit
  • Maternity Benefit

Once your submission has been received by the Employment and Support Allowance Customer Service Team they will endeavour to have a response to you within 10 working days.

Submit your query here


  • Voluntary and Community Sector


  • Consultation