Discretionary Support Claims Processing Tool Satisfaction Survey

1. The screen order when making a decision on DSCPT

(Required) 1 poor 2 adequate 3 very good 4 excellent

2. The ability of DSCPT to create automated decisions removing the need to produce manual decisions

(Required) 1 poor 2 adequate 3 very good 4 excellent

3. The ability to add, change or update information on DSCPT

(Required) 1 poor 2 adequate 3 very good 4 excellent

4. The ease of access to previous claim history on DSCPT

(Required) 1 poor 2 adequate 3 very good 4 excellent

5. Ability to self-serve, such as, work allocation, automation of payment

(Required) 1 poor 2 adequate 3 very good 4 excellent

6. Management information provided by DSCPT, available on the dashboard, reports and the work queue

(Required) 1 poor 2 adequate 3 very good 4 excellent

7. Overall satisfaction with DSCPT

(Required) 1 poor 2 adequate 3 very good 4 excellent

Rate the following statements