Discretionary Support Recovery System- DSRS satisfaction survey

1. The speed and responsiveness of DSRS?

(Required) 1. Poor 2. Adequate 3. Very good 4. Excellent

2. Navigating DSRS to view information or to complete a task.

(Required) 1. Poor 2. Adequate 3. Very good 4. Excellent

3. Adding, changing, or updating information in DSRS.

(Required) 1. Poor 2. Adequate 3. Very good 4. Excellent

4. How DSRS now manages Direct Debit repayments, removing the need to replicate repayment schedules on third party systems e,g, Allpay.

(Required) 1. Poor 2. Adequate 3. Very good 4. Excellent

5. The impact DSRS has had on your ability to complete work.

(Required) 1. Poor 2. Adequate 3. Very good 4. Excellent

6. How DSRS manages work allocation, being able to get work when needed by pressing a button as well as managers being able to allocate work to staff.

(Required) 1. Poor 2. Adequate 3. Very good 4. Excellent

7. Your overall satisfaction with DSRS.

(Required) 1. Poor 2. Adequate 3. Very good 4. Excellent

Rate the following statements.