WCA claimant telephone assessment survey

Closes 30 Nov 2020

Opened 9 Nov 2020


We have been asked to carry out a survey to find out about people’s experiences of having a telephone assessment as part of your Work Capability Assessment claim.

The survey will ask about your views of having a telephone assessment and any suggestions for improvement.

Why We Are Consulting

The survey is designed to find out what you think about the service and support you’ve received in your recent experience claiming WCA. Your responses will help DfC improve future services offered to people claiming benefits.

Give Us Your Views


  • Benefits Customers


  • Benefits