PIP Case Manager decision making based on telephone assessments survey

Closed 18 Dec 2020

Opened 9 Nov 2020


This is a survey to gather your feedback on making outcome decisions based on the recently introduced PIP telephone based assessments. The survey will take around 10 minutes to complete.

DfC researchers in the Strategic Policy and Professional Services Division are looking for feedback on the experiences of DfC staff involved in making outcome decisions for PIP based on the telephone-based assessments introduced during Covid-19 easements.


Why we are consulting

Your views are crucial to helping us evaluate how well the telephone-based assessments are working both for staff and customers.

We would be very grateful if you could fill out this short survey which should take 10 minutes to complete. Everything you say will be treated as confidential, and no attempt will be made to identify individuals from their responses, so please answer as honestly as you can.



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